Privacy policy
PLATINO has created this privacy statement in order to demonstrate our firm commitment to privacy. This document discloses our information gathering and usage practices. For additional information about PLATINO, please review our Terms and Conditions.
Use of your information
PLATINO does not sell or rent your personal information to third parties.
PLATINO collects personal information about you through your use of the Website, including your registration details and information relating to your use of the Website and the content you access.
PLATINO may use this personal information to help us provide the Services to you, to verify your identity, to enforce or apply our terms and conditions, to protect the rights, property, or safety of PLATINO, our users, or others, for internal research purposes, for promoting and marketing other PLATINO products and Services to you, and for any other use that you authorise. Your membership’s trading history may be published in your feedback.
We release account and other personal information only when we believe release is appropriate for legal compliance and law enforcement (including to government agencies with statutory law enforcement responsibilities); to facilitate court proceedings; enforce or apply our terms and conditions; or protect the rights, property, or safety of PLATINO, our users, or others. Government agencies with statutory roles enabling them to request data from us includes but is not restricted to Police. Members can contact PLATINO to ask whether such information has been provided.
Where PLATINO contracts third parties to undertake various services, we may provide those third parties with personal information required to fulfil those services. These contracted services may include sending you letters for address verification, or conducting research for PLATINO to ensure the Services we provide you are relevant and personalised to your interests. PLATINO may also use third party customer relationship management services to manage customer agreements, enquiries, and generate reports for internal use. We will require any third party to undertake strict precautions to protect any personal information against unauthorised use or disclosure.
If you wish to take Dispute Tribunal proceedings against another member, you can contact PLATINO or the Disputes Tribunal for a statutory declaration, requesting contact details for the sole purpose of making a claim.
It may be the policy of PLATINO to send our members email throughout the term of membership and other email they elect to receive, in addition to customary business communications (payment confirmations, etc.). Further, it is our policy to immediately remove any member from any mailing list upon the member’s request. In addition, PLATINO may send newsletters and other communications to members. Newsletters will contain clear and obvious instructions for how the member can remove himself or herself from that mailing list.
We do use email as a means of receiving feedback from our members, and we encourage you to email us with your questions or comments.
Emailing tools
PLATINO may provide facilities throughout the site to refer a friend to PLATINO or to send references to a specific listing to a friend. You may not use the “Email this listing to a friend” service or other email forwarding services that we offer to send spam or otherwise send content that would violate our privacy policy or Terms and Conditions. We do not permanently store, sell, or rent these email messages or the email addresses.
Membership registration
Our site’s registration form requires you to provide us contact information and may also require demographic information. We may use your contact information from the registration form to send you information about our company and promotional material from some of our affiliated partners. Your contact information is also used to contact you when necessary.
Updating your personal information
PLATINO provides you with ways in which you can update your personal information, including changing your email address, password, phone number, etc. PLATINO will store previous email addresses against your profile to ensure compliance with our Terms and Conditions – specifically the use of one account per member.
Delivery address details
PLATINO may enable you to save one or more of your delivery addresses which we will store against your profile. When you buy an item you may have the option of selecting a delivery address which we will then send to the seller. We will never give the seller your address without your permission.
Control of your password
You are responsible for all actions taken with your user name, email address and password. Therefore we do not recommend that you disclose your PLATINO password to any third parties. If you choose to share your user name, email address and password or your information with third parties to provide you additional services, you are responsible for all actions taken with this information and therefore you should review that third party’s privacy policy.
It is important for you to protect against unauthorised access to your password and to your computer. Ensure you logout when you have finished visiting PLATINO, especially if you access PLATINO from a shared computer.
Cookies and local storage
PLATINO uses various technologies, including cookies and local storage, to collect and store information about you when you visit PLATINO.
Cookies and local storage allow us to store information (including your personal information) in a file on the device you use to access PLATINO. We use cookies and local storage to deliver information and fresh content specific to your interests and to improve the experience of using PLATINO. Cookies and local storage are widely used.
PLATINO uses “session” cookies to temporarily store information to help you use PLATINO. This information is used to deliver the right content to you as you use PLATINO and avoids unnecessarily asking you to log in. Session cookies expire immediately when you close your browser or are deleted after 30 minutes of no activity on PLATINO.
PLATINO also uses “persistent” cookies and local storage to personalise the user experience, to help protect our members and to provide us with research information (such as how often members visit PLATINO each month). Persistent cookies allow us to track users on PLATINO and helps us identify users abusing the PLATINO service. A persistent auto-login cookie is also stored when you select the “remember me” option when logging in. The auto-login cookie is removed if you log out.
PLATINO may also participate in Google’s AdWords pay-per-click advertising programme. AdWords advertisements appear on Google’s search result pages and on the Google Display Network.
PLATINO ads may also appear on other websites in the Google Display Network. Google uses cookies to target ads to you, including to measure the number of Google users that click on certain advertisements and visit certain PLATINO pages, or who complete certain actions on PLATINO (like adding an item to a Watchlist).
Google provides this data to PLATINO without identifying users. View Google’s privacy policy.
Advertising and third party links
Some PLATINO advertisers may request information directly from users, or link to sites that do so. PLATINO has no control over its advertisers’ privacy policies, and encourages users to review such policies prior to submitting any personal information to them.
PLATINO may contain non-advertising links to a variety of third party sites to enhance the member experience. PLATINO has no control of either the content or privacy policies of such sites, nor should such links be considered an endorsement of these sites except where otherwise noted.
In some cases, third party advertisers may also use cookies in certain advertisements that appear on the website for advertising purposes, or collect information in the course of advertising being served. For example, PLATINO may participate in Google AdSense advertising, and as part of this, Google may use cookies in order to reduce the number of times you see the same ad.
PLATINO may also uses Google’s DoubleClick services to deliver display advertisements intended to be relevant to your interests, based on the information you have provided to us through the use of any of our Services.
PLATINO may use Google remarketing to serve relevant ads to you after you leave our website. When you visit pages on our website, Google may place a cookie on your browser. Then when you later visit another website in the Google Display Network, you may see relevant ads from PLATINO. You can opt out of Google’s use of these cookies by visiting Google’s
View Google’s advertising privacy policies.
PLATINO also makes advertising space available to other advertisers. If those advertisers use remarketing, you may see ads related to other websites you have previously visited.
Photos
Photos often contain EXIF data. EXIF data may include location information, such as when and where each photo was taken, and details of the device used to take it. If you upload photos that include EXIF data to PLATINO, we will store this information and use it to better understand the use of photos on our site and to help us provide a safe marketplace. Your device may allow you to opt out of providing location information.
Other information we collect
We use additional information to do internal research on our users’ demographics, interests, and behaviour to better understand and serve you and our community. This information may include the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or not), what browser you are using, and your IP address.
Users who login have their IP addresses recorded. This information will only be provided to legal authorities in cases of suspected fraud or for law enforcement purposes. This information is stored securely and will not be provided to other members or non-authorised parties.
If you choose to post messages in our message areas or leave feedback for other users, we will collect that information you provide to us.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Site, we may collect such information into a file specific to you.
Customer service phone conversations may be recorded for internal training and quality assurance purposes. This helps us ensure the information we provide members is consistent and accurate. Phone records will be stored securely and will generally be retained for up to six months.
Membership removal
If you wish to have your registration removed from our directory for any reason, you may send us an email requesting this.
Internet statistics and analytics
PLATINO sometimes uses Google Analytics to better understand the behaviour of visitors to our website, and to improve our website. For example, it helps us to identify how many users visit a particular page, and how many take a further step, such as bidding. We have opted out of Google Analytics’ data sharing settings. For more information, view Google Analytics information on safeguarding your data.
If you have any questions about our privacy policies or any other matter, please contact us.