• How can I pay for my order?
  - Buying with Online Banking
  - Buying with Credit / Debit Card
• Click on PayPal (for Credit Card) or IPAY (for Bank Transfers) upon checkout. Alternatively, you may check out our “How to BUY“
• Do you accept Credit / Debit Card?
  Yes! We accept major credit / debit cards via PayPal and NO PayPal account is required for checkout (except for a very few specific countries). Please choose “Pay with a Bank Account or Credit Card” upon checkout.
• I paid with my credit / debit card, but why did I get an email from PayPal for confirmation?
  We use the PayPal platform, so even if you used your credit / debit card, you’ll receive a confirmation from the PayPal team. Doesn’t seem right? Email us at helloplatino@gmail.com
• How am I sure my order is placed successfully?
  You will receive a confirmation email once the order is placed successfully.
• Do I need an account before I order?
  Not necessary.
• Can I amend my order?
  Simply email us at helloplatino@gmail.com within 24 hours. Be sure to include your order number! If you would like to change your item, earphone model or colour, please also include the URL or name of the new item, earphone model and colour choice.
• Other than ordering online, how can I get to purchase ?

You can make order through Whatsapp too or Facebook.

WIRELESS EARPHONES 

Which devices are the earphones compatible with?

The earphones are compatible with all Bluetooth supported phones, tablets and notebooks.

How do I pair (Connect) my earphones with my device?

• For secure simple pairing your audio device must be within 1 metre of the earphones.
• Turn on the earphones. Press the power button. ~Power On' should now be heard and the ~+/skip track button' on the remote should be flashing red and blue (pairing mode)
• Go into your settings, select and turn on Bluetooth on your device.
• Scan for new Bluetooth devices and nominate the name of earphones. You will not be prompted for a pass code for pairing.
• Your earphones should now be connected to your device and the announcement ~Pairing completed' should be heard.
  
  

Will my earphones remember that I have connected to them before or will I have to pair again?

Your earphones will remain self - connected to your device and become enabled whenever Bluetooth is turned on.

How far will my earphones stay connected wirelessly?

Your earphones have a wireless range of up to 10 metres making them great for workouts and keeping your phone out of sight and secure.

Can I take calls with my earphones?

Of course. All of the Bluetooth earphones are hands-free with a built in microphone.

How do I charge my earphones?

You can charge your earphones via the micro USB on the earphones remote.

Do my earphones have a warranty and if so, how long for?

Yes, all products have a 6 months warranty that is valid from the day you buy them.

Still not getting your answers? Email us anytime at helloplatino@gmail.com. You can contact us on Facebook.