All orders will be delivered by local courier services. For international shipping, please contact us at helloplatino@gmail.com for more details.
- When will you ship my order?
Orders placed will be processed within 1 business days. However due to the product availability, we will usually ship out to you within 3 business days if there’s a ready stock or up to 14 business days if it’s on pre-order.
Please allow extra time for your order to be processed during public holidays and busy periods. The courier serice may also require extra time to work on the processing / delivery during peak season or before major festivals.
- Will my package be delivered to my house or to the post office for me to pick it up?
Your orders will arrive at your house. There may be exceptions that door-to-door delivery service is not provided in particular cities / outskirt areas. Therefore, self collection over the counter is advisable.
- How can I check my shipment status?
Copy and paste your tracking number in the column and you will be able to see your shipment status.