Thank you for shopping at platino.my

If you are not satisfied with your purchase, you can return the product and get a refund or exchange the product for another one, be it similar or not.

You can return a product for up to 7 days from the date you purchased it.

Any product you return must be in the same condition you received it and in the original packaging. 

How To Return Your Order?
Should you wish to return your item, please kindly email us with :

i) Reason of return

ii) Order Number

iii) Product Photo

Refund

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will received the credit within a certain amount fo days, depending on your card issuer’s policies.

Please note that customers are responsible for all the fees involved for returning items.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non - refundable. If you receive a refund, the cost of return shipping will be deducted for your refund

Still not getting your answers? Email us anytime at helloplatino@gmail.com